| |
|
|
Software:
Do I need to be connected to the Internet to run MP3Rocket?
Why am I unable to connect to the network of files?
I am getting a 'STARTUP ERROR' when I try to start the program...
Why does MP3 Rocket not work on my new PC with Windows Vista?
Where can I go to get answers to other software-related... |
Billing:
How do I upgrade to the Pro version if I do not have a credit card?
I entered an invalid email address - how do I get my login info?
How much does the MP3Rocket software cost?
I was charged twice - how do I get the duplicate removed?
How do I cancel my membership? |
| |
|
| Q: Do I need to be connected to
the Internet to run MP3Rocket? |
| |
A:
YES. The Gnutella network is a system of computers connected
only through the internet. In order for MP3Rocket to connect
to the Gnutella network, an internet connection must be present.
MP3Rocket will not establish an internet connection for you. |
| |
|
| Q: Why am I unable to connect to
the network of files? |
| |
A:
If you are unable to connect to the network, but are able
to browse the internet, your firewall may be blocking the
Gnutella port (default port is '6346').
The following programs are only a few popular brands of firewalls:
- Kerio Personal Firewall
- McAfee Firewall
- Norton Personal Firewall
- SyGate Personal Firewall
- Windows XP Internet Connection Firewall
- ZoneAlarm Firewall
In order to connect to the network, you must configure your
firewall to open a port for Gnutella. You can check the instructions
provided on the distributor's member site, or contact their
support group for further assistance. You can also refer to
the Microsoft page on configuring
ports on Windows XP. |
| |
|
| Q: I am getting a 'STARTUP ERROR' when I try to start the program. What do I do? |
| |
A: This typically is a result of a corrupted download - we would suggest you uninstall the program and download the file again (you can use the direct download link provided below). If you are using an older version of the program, installing the latest version may resolve the issue.
Download the latest version of MP3 Rocket here
It's also possible your Windows registry could be corrupted, or your system may be infected with a virus. If a reinstall does not work, be sure to run a complete system scan using your Anti-Virus program.
Please note that technical support is provided to PRO customers only - for additional support, consider upgrading to MP3 Rocket PRO. In addition to unlimited 7x24 technical support, you will also get faster downloads, enhanced connection speeds, better search results, free software updates and more! |
| |
|
| Q: Why does MP3 Rocket not work on my new computer with Windows Vista. |
| |
A: MP3 Rocket DOES work with Windows Vista, however there is a conflict with some versions of Java. You will need to fix the version of Java that comes pre-installed with Windows Vista. When you login to the member website, be sure to follow the instructions provided for Windows Vista users - the instructions will walk you through the process of removing the current version of Java you have installed, and then the MP3 Rocket software will automatically install the necessary version. |
| |
|
| Q: Where can I go to get answers to other software-related questions? |
| |
A: MP3 Rocket provides a community-based forum where users can exchange ideas, ask/answer technical questions and provide general feedback. Registration is free and there is no limit to the number of questions you can ask: http://mp3rocketsupport.com/forum/. |
| |
|
| Q: How do I upgrade and pay for
the Pro version if I do not have a credit card? |
| |
A: Our merchant provider offers many payment options including Credit Card, Debit Card, PayPal and eCheck. If you would prefer to send payment in the mail, send an email to orders[at]mp3rocket.com*, and we will provide you with the mailing address.
* Do not send support requests to this address (they will be filtered) - please refer to the support area provided at time of registration. |
| |
|
| Q: I entered an invalid email address by mistake when I registered - how do I get my login information? |
| |
A: If you mistakenly entered the wrong email address during registration, or have changed email accounts, you can request your billing information using this form: http://www.clickbank.com/csinquiry.html. To have your login info (registration confirmation) sent to another email address, send an email to orders[at]mp3rocket.com*.
* Do not send support requests to this address (they will be filtered) - please refer to the support area provided at time of registration. |
| |
|
| Q:
How much does the MP3Rocket software cost? |
| |
A: MP3Rocket (basic) is completely free to download and use, however
an enhanced version of MP3Rocket, MP3Rocket Pro, is also available
for a small, one-time fee.
The one-time fee for MP3Rocket Pro is a payment to purchase
a copy of the special release of the software (available only
to those that purchase the upgrade). Customers that purchase
the upgrade also receive personalized, 24x7 Technical Support
(via email) and free software updates for the duration of your membership.
You will not be charged again by MP3Rocket (or the reseller)
after your initial purchase. After your membership expires, Pro users have
the option to extend your term for a reduced price. |
| |
|
| Q: I was charged more than once for my membership - how do I get the duplicate charge removed? |
| |
A: If you believe you were charged more than once for your membership, contact ClickBank directly using this form: http://www.clickbank.com/csinquiry.html. |
| |
|
| Q:
How do I cancel my membership? |
| |
A: If, for any reason, you are not completely satisfied with your membership, you may cancel at any time with no further obligations. To request a cancellation of your account, send an email to the support team via the feedback form in the members area. |
